Privacy Policy

Who We Are

ROAKE WAKA LIMITED, a New Zealand company (company number 1923276, NZBN 9429033518589), is the controller responsible for your personal information. Our registered address is 22 Salisbury Street, Christchurch Central, Christchurch 8013, New Zealand, and you can reach us about privacy matters at support@roakewaka.com.

Information We Collect

We collect information that you provide to us and information collected automatically when you use the site.

• Order information: name, shipping and billing address, email address and phone number when you place an order.
• Contact information: any details you include when you email us or use a contact form, including your message content.
• Payment information: payment is processed by Stripe. We receive confirmation of payment and limited details such as the card type and last digits; we do not collect or store your full card number.
• Technical and usage information: IP address, browser type, device information, pages visited and similar data collected through cookies and analytics.

How We Use Your Information

We use your personal information to operate our business and provide the products and service you expect from us.

• To process and fulfil your order, arrange shipping and provide order updates.
• To respond to your enquiries and provide customer support.
• To process payments and prevent fraud, in conjunction with Stripe.
• To improve our website, products and service using aggregated analytics.
• To comply with our legal obligations and to enforce our terms.

Payment Processing by Stripe

Card payments on roakewaka.com are processed by Stripe, a third-party payment processor. When you pay, your card details are submitted directly to Stripe over an encrypted connection. We never see or store your full card number, expiry date or security code.

Stripe processes your payment data as an independent service provider in accordance with its own privacy practices and applicable payment security standards.

Third-Party Processors and Sharing

We share personal information only as needed to run our business, and we do not sell your personal information. We may share information with the categories of third parties below.

• Stripe, for secure payment processing.
• Shipping and logistics carriers, to deliver your order and provide tracking.
• Analytics and website infrastructure providers, to help us run and improve the site.
• Professional advisers and authorities, where required to comply with the law or protect our legal rights.

Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy, including to fulfil orders, provide support, and meet legal, accounting and tax obligations. Order and transaction records are generally retained for the period required by New Zealand law. When information is no longer needed, we securely delete or anonymise it.

International Transfers

Because we ship globally and use service providers such as Stripe, carriers and analytics platforms, your information may be processed in countries outside New Zealand. Where information is transferred overseas, we take reasonable steps to ensure it is handled with protections comparable to those under the New Zealand Privacy Act 2020.

Your Rights

Under the New Zealand Privacy Act 2020 you have rights in relation to your personal information, and we will help you exercise them.

• Access: you can request a copy of the personal information we hold about you.
• Correction: you can ask us to correct information that is inaccurate or out of date.
• Deletion: you can ask us to delete your information where we are not required to keep it.
• Complaints: you can raise a concern with us, and you may also contact the Office of the Privacy Commissioner in New Zealand.

Security

We use reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including encrypted connections for payment and sensitive data. No method of transmission or storage is completely secure, but we work to keep your information safe.

Contact Us

To exercise your rights or ask a question about this policy, contact ROAKE WAKA LIMITED at 22 Salisbury Street, Christchurch Central, Christchurch 8013, New Zealand, or email support@roakewaka.com. This policy is effective from 31 May 2026 and may be updated from time to time, with the current version always available on this page.